COMPLAINTS POLICY

For any question, complaint or request regarding the Services: — By email: help@breeve.io

For any question regarding a charge on your bank account or any refund request: — By email: refund@breeve.io

By post: — BREEVE NETWORK LIMITED, Ormond Building, 31-36 Ormond Quay Upper, Dublin, D07 EE37, Ireland

The Company undertakes to: — Acknowledge receipt of any complaint within twenty-four (24) business hours; — Provide a response within forty-eight (48) business hours from receipt of the complaint.

Charges made by Breeve appear on your bank statement under the label "BREEVE". As the Company is established in Ireland, the address associated with the charge may show an Irish location.

If you do not recognise a charge bearing the label "BREEVE":

1. Check whether you or a member of your household has subscribed to a plan or purchased credits on www.breeve.io;
2. Log in to your personal account on www.breeve.io to review your payment history and any active subscription;
3. If you wish to obtain a refund or further information, write to us at refund@breeve.io — we undertake to respond within 48 hours.

We encourage you to contact us before disputing the charge with your bank. A direct refund from us is faster and simpler than a bank dispute process.

Any user who is not satisfied with the Service may submit a refund request to refund@breeve.io, specifying: — Their login email address; — The date and amount of the charge in question; — The reason for their request.

Each request is reviewed individually. If a refund is granted, it is made using the same payment method as the original purchase, within five (5) to ten (10) business days.

For further details, please refer to Article 11 of the General Terms and Conditions of Sale.

Users can cancel their subscription at any time from their personal account, in three steps:

1. Access the "Cancel your subscription" feature from the Subscription section;
2. Review the cancellation conditions;
3. Confirm the cancellation.

The cancellation takes effect at the end of the current period. A confirmation email is sent to the user.

For further details, please refer to Article 8.3 of the General Terms and Conditions of Sale.

Prior to any legal action, the user undertakes to seek an amicable solution by contacting the Company's customer service at help@breeve.io.

In accordance with European regulations, the user is informed that they may use the Online Dispute Resolution (ODR) platform established by the European Commission, accessible at: https://ec.europa.eu/consumers/odr.

Consumers benefit from the legal guarantees defined by Irish consumer protection laws (Consumer Protection Act 2007, Consumer Rights Act 2022) and, where applicable, the mandatory provisions of the consumer protection laws of their country of residence.

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Breeve undertakes to provide services that conform to their description and to the legitimate expectations of its users, within the limits of the nature of the Services as defined in the General Terms and Conditions of Sale (spiritual guidance services for entertainment purposes).