Complaints Policy

Breeve is attentive to its customers and provides a contact form that allows them to share their feedback, suggestions, or complaints with our dedicated service team.

Breeve commits to responding to every request as promptly as possible and finding the best solution to ensure customer satisfaction.

In accordance with the Irish Consumer Protection Acts (Consumer Protection Act 2007, Consumer Rights Act 2022), users may access free online mediation for dispute resolution through the platform https://ec.europa.eu/consumers/odr for any unresolved issues related to a contract of sale or service with Breeve. This platform allows consumers and businesses in the European Union to resolve online disputes related to purchases of goods or services, including digital products. It offers an alternative to traditional legal proceedings, simplifying the resolution of conflicts between parties.

Consumers benefit from legal guarantees as defined by the Irish Consumer Protection Acts (Consumer Protection Act 2007, Consumer Rights Act 2022). These guarantees cover defects in compliance that occur during the period of service provision.

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Breeve is committed to providing services that meet users' legitimate expectations.

In case of issues during a credit card payment on Breeve’s website, consumers are invited to contact us via the dedicated contact form.

Breeve maintains a dispute resolution process to handle any disagreement concerning consent that is considered null under applicable law. These disputes will be resolved by a neutral body at Breeve’s expense.

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Breeve has implemented a complaint management process for reporting any potentially illegal content or content that violates the rules of card payment systems. This process includes the obligation to review and address all complaints within seven (7) business days. If the investigation shows that the content is illegal or violates the rules of the card systems, it will be immediately removed.

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Breeve also has a removal procedure that allows any person featured in the content to request its removal. If the investigation reveals that consent was not given or is invalid under applicable law, the content will be removed.